POSTED 26 Mar
Operations Manager
at Fertility Bridge
OperationsFull TimeAnywhere
This is your dream job if…
  • You are an INtrepreneur: you want to run the day-to-day responsibilities of a marketing agency without having the burden of ownership or sales
  • You want to work as hard and efficiently as possible during work hours and then not be expected to answer emails during evenings, weekends, and vacations
  • You manage people compassionately, but directly and openly
  • You would feel rewarded by helping to help people have babies
  • You are excited by the challenge of assisting in the growth of a small, young company by taking full accountability of day-to-day operations
  • You value knowing your boss has the faith in you to make decisions for the company 
  • You never say “that isn’t my job”
  • You appreciate being appreciated…
If this sounds like your dream job read through the daily tasks and remaining instructions for applying, and let the conversation begin! The tasks at hand for this role:
  • Ensure all operations are carried out in an appropriate, cost-effective way
  • Monitor the productivity of other team members
  • Improve operational management systems, processes and best practices
  • Help the organization’s processes remain legally compliant
  • Oversee quality controls and monitor production and customer KPIs
  • Help recruit, train and supervise team
  • Find ways to increase quality of customer service
  • Being responsible for device and password management
  • Manage all Website Development activities using best judgment
  • We will teach you what we know. It is your job to stay abreast of the rapidly changing marketing landscape, field of reproductive health, and help us update our processes. 
  • We’re a teensy tiny company and probably will be for a while. You will likely be asked to fill other roles.
  • Anything else the founder dreams up
 Requirements
  • Minimum of 3 years experience working in a management role at digital marketing agency
  • Minimum of 5 years experience of digital agency experience
  • Knowledge of the field of fertility care and the business side of reproductive health
  • Google Analytics certification
  • HubSpot certification(s)
  • Excellent client service and communication skills
  • Mastery of relationships and conversation
  • Ability to manage and prioritize multiple projects and deliver to expected deadlines
 About UsCulture & ValuesAt Fertility Bridge, we are committed to deeply understanding the needs of people dealing with infertility, and knowing what clinics need to do to meet those needs:70/30 Extreme Ownership – We always admit when we made a mistake. We offer and ask for help.Humility - We know we don’t know everything, and we freely admit it.Learn By Doing – We’re Robin Williams.Stand Up For People – For the infertility community, for our clients, for each other.Work Hard and Recharge – Work hard, work fast, never waste others’ time, and be present with loved ones.We maintain our Learning Culture by continuing to explore the needs of fertility clinics, people coping with infertility, and invest in training and education. Our ClientsWe help fertility centers and organizations that serve the field of reproductive health attract and retain the right patients and clients. We use digital media and business development strategy to help them stay ahead of their competition.
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