Learning Facilitator Associate
at Liveops
EducationFull TimeUSA
The Purpose of Your Role
  • Responsible for assisting with implementation and administration of agent readiness programs for a large home-based contractor population
  • Facilitate virtual classroom learning sessions in an environment where agents learn new skills and knowledge, collaborate with each other on best practices, and feel comfortable asking questions. (metrics below)
  • Track and analyze agent performance and progress using Liveops reporting tools and spreadsheets. (metrics below)
  • Perform additional tasks as assigned
The Expertise We’re Looking For
  • Experience facilitating live training sessions in a virtual environment.
  • Ability to quickly familiarize self with Liveops new-agent material and client-specific certification materials.
  • Associates degree in Organizational Development, Education, Learning & Development, HR, Business, or an equivalent combination of education and experience highly desirable
  • Program or project management experience highly desirable.
The Skills You Bring
  • Above average skills when working with Microsoft Word, Excel, and PowerPoint
  • Ability and desire to be proactive and take ownership of results
  • Proven excellent communication skills – both written and verbal
  • Familiarity with virtual classrooms such as GoToMeeting, Zoom and WebEx
The Value You Deliver
  • Display a high level of attention to detail
  • Ability to effectively multi-task and handle impromptu changes in direction
  • Illustrate a creative and innovative mindset to think outside the box and always look for ways to improve processes
  • Willingness to learn the best practices for facilitating live online learning events
  • Desire to develop your skills and grow into the next-level Learning Facilitator role
About Liveops:Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.Liveops offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.
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