POSTED 28 Apr
Vimeo - PM
at Modsquad
ProductFull TimeAnywhere
ModSquad is currently seeking an energetic, proactive Project Manager to join us on the Vimeo Project! Vimeo is a unique project in that it’s many smaller projects that fit into a very collaborative (and giant!) canvas. The PM for this role must not be afraid of humility, challenges, and must also be on a constant improvement mindset.

What you will do:

    • Support a group of very talented mods in customer service with a focus on professional development leading to lateral growth.
    • Assist with team recruiting, training, and performance management
    • Be willing and able to handle customer tickets
    • Oversee a team schedule to make sure all shifts are filled
    • Perform weekly and daily quality and productivity checks for all Mods
    • Work with Mods as an escalation point to troubleshoot issues and solve problems
    • Communicate clearly and consistently to the team and supervisors any changes, updates, or relevant information
    • Promote team collaboration, drive professional growth, and inspire innovation among the team by working closely with your management counterparts
    • Work with data significantly to tell the story of what we are attempting to fix, address, or propose
    • Be proactive in addressing trends, issues, or suggestions
    • Assist in Knowledgebase article and workflow creation/updates
    • Assist in macro creation/updates

Required Skills, Experience, and Work Mentality

    • You are currently working at a Lead or higher level within ModSquad
    • You are familiar with Zendesk and Zendesk Management. (Zendesk Insights & Explore is a huge plus!)
    • You can work 40 hours per week
    • You understand basic to moderate technical troubleshooting. Much of what we do is technical in nature
    • You are a team player and can work well within a multi-tiered, multi-team setting.
    • Titles are unimportant to you - you have no problem jumping in as needed and are driven to improve the project.
    • You are compassionate and empathetic while still holding Mods to exacting standards to ensure that they reach above their best!
    • You aren’t afraid of being given directions daily but are also willing to share your ideas on how to improve things
    • You are highly data-driven and understand not only the importance of metrics but also how to interpret them.
    • You are a proactive communicator - and can do so comfortably to both Mods, other (A)PMs, AMs, and the client.
    • You have a Kaizen mindset (“How can we make this better?”) at all times.
To Apply: Click the "Apply For This Job" link on this page.

Requirement: Remote patch management and endpoint security software installed by ModSquad
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