Teaching Operations Department Lead
at Pearson
OperationsFull TimeUSA
With more than 24,000 employees across the globe, Pearson is the world’s learning company, providing a range of products and services that help people make progress in their lives through learning.Since 2001, our Online & Blended Learning division has reimagined K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; International Connections Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.Our company culture is built around our motto “Always Learning” and a set of core values that we live by: brave, imaginative, decent, accountable, curious, customer-centric, and collaborative.Position Summary:Working from his/her home office, the Manager of Special Education Administrative Services will have accountability and responsibility for effective delivery of POBL Special Education Administrative Services. This includes direct supervision of Managers of Special Education and Assistant Supervisors, delivery of daily operations, providing expert guidance to support all special populations, monitor school data for FAPE delivery accountability and provide innovative ideas to support the department’s growth.This position will coordinate with various internal departments and educational leaders at Connections Academy Schools to ensure a consistently high level of support and communication for students and customers receiving Special Education Administrative Services. The Manager of Special Education Administrative Services will contribute to the analysis and recommendations for the improvement of departmental practices and procedures in our effort to deliver a quality service model.Primary Responsibilities:
  • Lead the implementation of Special Education Administrative Services for assigned customers to ensure the delivery of FAPE for special population students;
  • Ensure the success of each assigned Special Education Program by direct supervision of Special Education Managers and Assistant Supervisors;
  • Monitor compliance and delivery of services and take necessary action to correct any issues;
  • Maintain a high level of professional communication with stakeholders
  • Contribute to the continuous improvement departmental effort to constantly improve our service to students and customers;
  • Serve as a school level interim Special Education Manager, as needed, for assigned customers
General Responsibilities:
  • Supervise a group of school-based Special Education Managers and Assistant Supervisors from multiple locations nationwide ensuring accountability for the customer;
  • Track specific measures of FAPE and take action, as needed, as a result of those measures;
  • Monitor and support implementation of standard Federal, State, and POBL protocols and procedures;
  • Demonstrate a strong understanding and application of FAPE, IDEA and 504/EL regulations;
  • Assist staff with implementing any program changes and/or new software application introductions;
  • Provide guidance and expertise to assigned schools throughout any special population monitoring;
  • Collaboratively navigate school support throughout complex special populations issues and needs;
  • Develop positive working relationships and effective and efficient communication among POBL departments, customers, and key stakeholders;
  • Ability to perform in a fast-paced environment where skills are challenged;
  • Hire, train, supervise, and evaluate Special Education Managers and Assistant Managers;
  • Model best practices for supervision by following departmental guidelines;
  • Ensure that direct reports exhibit and maintain a high level of professionalism and customer service;
  • Travel to schools, as needed, to enhance the customer service experience, enhance school relationships and provide hands on support;
  • Work with Human Resources to ensure all company policies and procedures are followed;
  • Establish and cultivate a positive working culture consistent with Pearson core values
  • Additional duties as assigned.
QualificationsPearson Online and Blended Learning is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.The following equipment will be provided to you by the company as a full-time employee:
  • Laptop
  • Headset
The following equipment will need to be provided by you, as the employee, when working from home:
  • 2nd monitor (required)
  • Mouse (required)
  • Keyboard (required)
Requirements :
  • 5 years in education with increasing responsibilities;
  • Bachelor’s and Master’s degree required;
  • Experience with hiring, onboarding, and managing staff;
  • Experience overseeing a school-based program or department;
  • Exceptional communication, analytical, and organizational skills;
  • Flexibility in schedule is required to meet seasonal goals and deadlines;
  • Ability to work independently and meet deadlines;
  • Ability to travel as needed (approximately 30%);
  • Strong work ethic, ability to develop positive work atmosphere and motivate staff;
  • Knowledge of and experience in education, specifically virtual schooling is preferred;
  • Administrative experience is preferred;
  • Online teaching experience preferred;
  • Knowledge of and experience in program management, specifically student services, is preferred;
  • Ability to maintain customer service;
  • Ability to offer ideas and solutions to support department growth and service delivery;
  • Technologically proficient (especially with Microsoft Office and Google suite products);
  • Demonstrated ability to work well in a fast-paced environment.
  • Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
  • Delivering Financial Results – A strong track record of delivering against budgets and commitments.
  • Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate
  • Building a strong team - Creates strong morale and inclusive spirit within a team. Proactively addresses team performance and communication challenges and blends new people into teams when needed. Has a track record of hiring and quickly and effectively onboarding great talent. Demonstrated success developing and promoting talent.
  • Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.
  • Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.
  • High level of integrity and transparency;
  • High degree of flexibility;
  • Positive attitude;
  • Evidence of a strong work ethic;
  • Demonstrated teamplayer;
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